Return & Refund Policy

Effective Date: July 8, 2026

Return & Refund Policy

Thank you for shopping with us. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.

1. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it can no longer be canceled.

2. Returns

For hygiene and safety reasons, health-related products cannot be returned if they have been opened, used, or the seal has been broken.

You may request a return only if:

• You received the wrong product.

• You received a damaged product.

• The product arrived with a manufacturing defect.

Return requests must be made within 7 days of receiving the order.

3. Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved, your refund will be processed using an appropriate payment method or another mutually agreed solution within 7–10 business days.

Shipping charges are generally non-refundable unless the return is due to our error.

4. Exchange Policy

We will replace products that are:

• Damaged during delivery.

• Incorrectly shipped.

• Defective due to a manufacturing issue.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.

• Products with broken or removed seals.

• Products damaged due to misuse or improper storage.

• Returns requested after the stated return period.

6. Return Process

To request a return or replacement:

1. Contact our customer support.

2. Provide your order number and clear photos of the product (if applicable).

3. Wait for return authorization before sending the product back.

Unauthorized returns may not be accepted.

7. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us using the contact information provided on our website.